Ericka has worked in the customer service/support industry for over a decade -- ranging from banking to home retention to home loans then to apps/software. She gets a great feeling when it comes to WOWing customers and is always willing to go over and above for them.
Her favorite hobby, besides binge watching streaming apps, is doing nails. It's quite a thrill when it comes to creating art on nails and the attention to her artwork attracts random strangers. She says it's actually quite relaxing :) She also likes spending quality time with her two boys, her handsome grandson, and her fur-baby.