Anti-Spam Policy

At Rezora, we are aware of our responsibilities as a good Internet citizen and are dedicated to protecting the privacy rights of other Internet citizens. We vigorously oppose the sending of unsolicited e-mail (spam).

Rezora does not allow anyone to use our services for the purpose of sending spam. We refuse business from known spammers. If a current Rezora customer uses our services to spam anyone, that customer's service contract will be voided without refund.

We require that each e-mail message sent out from Rezora includes an easy way for subscribers to remove themselves via an unsubscribe link. If a recipient calls our offices and requests to be manually removed from a customer's list, we will manually unsubscribe the recipient from the customer's account.

There are three ways by which a customer may violate this Anti-Spam policy:

  1. By sending spam.
  2. By not responding properly to an inquiry from a Rezora staff member about the source of a particular e-mail list or e-mail address.
  3. By not including the required elements on every mass e-mail sent through the service.

Rezora may determine at its sole discretion whether a customer is spamming. There are a number of factors Rezora uses to determine whether a customer is spamming, including, but not limited to: complaints sent to abuse report addresses, SpamCop reports, complaints sent to any of Rezora's upstream providers, and evaluating a customer's mass e-mail statistics and recipient addresses. Decisions made by Rezora personnel regarding a customer's use of Rezora are final.

Definition of Spam
Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

Examples of Spam

  • Any e-mail message that is sent to a recipient who had previously signed up to receive newsletters, product information or any other type of bulk email but later opted-out by indicating to the sender that they did not want to receive additional email, then that email is spam.
     
  • Any e-mail message that is sent to recipients that have had no prior association with the organization or did not agree to be e-mailed by the organization is spam.
     
  • Any e-mail message that is sent to a recipient without a way for a person to opt-out or request that future mailings not be sent to them, is spam.
     
  • Any email message that does not have a valid email address in the From Line is spam.
     
  • Any email message that contains any false or misleading information in the header, subject line or message itself is spam.
     
  • Any email that says you can earn $1000s each week from home is spam.
     
  • Any email message that promotes an adult web site is spam, unless the recipient has specifically requested information from that web site.
     
  • Any message that contains "ADV:", "ADV ADLT:", or "ADV ADULT" in the subject is spam.
     
  • Any message that is sent to e-mail addresses that have been harvested off of web sites, newsgroups, or other areas of the Internet is spam.
     
  • Any message that is sent to e-mail addresses that have been gathered via "e-mail appending", also known as, e-pending, is spam. E-pending is the practice of merging a database of customer information that lacks e-mail addresses for the customers with a third party's database of e-mail addresses in an attempt to match the e-mail addresses with the information in the initial database.

What is not Spam

  • An e-mail message is NOT spam if the recipient in anyway requested email be sent to them from the sender or the sender's organization.
     
  • Anytime an organization sends a mass e-mail message to one of its customers, it is NOT spam provided that the organization offers a way for the customer to opt-out of future mailings and that the customer did not previously opt-out.
     
  • An e-mail message is NOT spam when sent to recipients who agreed to receive information or promotions from a partner organization (as long as there is a clear opt-out option).

Any customer that sends spam is in violation of this Anti-Spam policy.

Contacting Rezora about Spam and rezora.com
If you have any questions about our anti-spam policy, or to report spamming activity by one of our customers, please contact us using the contact information provided on this page.