rezora Privacy Policy

rezora, LLC ("rezora") has created this Privacy Policy in order to demonstrate our firm and continuing commitment to the privacy of the information provided by those visiting and interacting with the rezora public website (the “Website”), and the consumer information provided to us by our customers.

We hold the security and privacy of all personal information we receive in the highest regard. As part of the enrollment process, our customers agree to not send spam through rezora. For information on how we enforce permission-based email marketing, please see our Anti-Spam Policy. This Privacy Policy and the Anti-Spam Policy on our Website are a part of every customer's agreement to receive services from us. Customers who do not accept these terms should discontinue their accounts and must stop using our services. Visitors to our Website who do not accept these terms should immediately navigate away from our Website.

By accessing or using the Website and/or any of rezora’s services, you agree to this Privacy Policy and explicitly consent to the data-privacy practices outlined below.

This policy describes the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On the Website.
  • In email and other electronic messages between you and the Website or any alternate means of communication between you and rezora.
  • Through mobile and desktop applications you download from or use in connection with the services provided by rezora.

This policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from [or on] the Website.

 

How We Use Your Information

rezora is in the business of providing web-based email marketing strategy and services and data analytics. rezora will not sell, rent or share, any of the information covered under this policy to third parties, unless required by a court or by law. However, we do provide access to this information to our support personnel and third-party vendors who help us manage our customers' accounts and provide our services.

We use the visitor information that we collect, and our customers' information, in the following ways:

  • To provide our customers with the services they have purchased and any post-sale services;
  • To enable us to generally respond to you, or to process, validate and verify requests and/or orders;
  • To fulfill your contract and any of your requests, and/or to perform our contracted services on your behalf;
  • To send information to you about additional goods or services;
  • To compile and/or distribute information about our Website users and usage patterns;
  • To provide useful information to our Website designers for developing new features and services;
  • To tailor your experience on our Website, e.g., "remembering" data you have entered so that you don't have to enter it on a repeat visit; and
  • In any way we deem advisable to provide better goods or services to our customers and visitors.
  • For purposes of administration, analysis, assessment, and improvement of the Website, its performance, and security.
  • Further to any other legitimate business interest.
  • For any other purpose with your consent.

 

Information That We Collect
Website Usage Information and Technology Used

When a visitor enters our Website, we may use your unique Internet protocol address ("IP address"), which is assigned to you by your Internet service provider, to help diagnose problems with our server, and to administer our website.

For LAN, DSL, or cable modem users, an IP address may be permanently assigned to a particular computer. (IP addresses are automatically logged by Web servers, which collect information about a user's traffic patterns.) Your IP address can reveal what geographic area you are connecting from, or which Internet Service Provider you are using. While the IP address does not identify an individual by name, it may, however, with the cooperation of your Internet Service Provider, be used to locate and identify an individual using the web. Other websites you visit have IP addresses, and we may collect the IP addresses of those websites and their pages. We do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our Website users visit based on traffic to those areas. rezora does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative Website for you.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. "Cookies" are a standard feature on many web browsers. They store small amounts of data on your computer about your visit to this Website. We use cookies to assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. When you visit this Website again, cookies can enable us to customize our content according to your preferences. For instance, we may use cookies to keep track of the number of return visits to this Website, accumulate and report aggregate, statistical information on Website usage, deliver specific content to you based on your interests or past viewing history, and save your password for ease of access to our Website.

By accessing or using the Website and/or any of rezora’s services, you acknowledge and consent to the data-collection and -processing practices described above. Should you decide to withdraw your consent (or wish to modify it in scope), you may do so by contacting us by email, at privacy@rezora.com.

The Personal Information We Collect

Our registration forms for new customers signing up for rezora accounts may require them to give us contact information that may include name, email address, mailing address, and facts about that enrolling customer's company size, and similar information. We may sometimes share this information with partner companies for the purposes of assisting us in providing our services.

We do not request or otherwise collect/use sensitive information from our visitors, such as social security numbers.

By providing your email address, you opt in and consent to future email about promotions. By providing us with a phone number, you consent that we (or third parties with whom we contract) may contact you by phone. Occasionally, we may send promotional materials to you via postal mail, using a mailing address that you provide.

You may opt-out at any time as follows: by emailing us at support@rezora.com and typing into the subject line "unsubscribe", by clicking on the "remove me" link within an advertising email that you received from us.

Client Information We Collect and Access

rezora provides a fully integrated marketing, social media and advertising platform. As such, the client may give access to multiple channels of their business. Information that may be collected as a result includes, but is not limited to, the following:

  • Customer email lists and databases (which may include first and last names, phone numbers, titles, and/or email addresses).

  • CRM contact and performance data.

  • Product data feed.

  • Customer brand data and analytics.

  • Sales agent database information.

  • Display advertising content.

  • Social media information.

  • Print and QR code information.

  • Mobile usage and access data.

 This list is not exhaustive. If you have specific questions about the information collected or accessed by rezora in the connection with the performance of services by rezora, please contact privacy@rezora.com.

Data Retention and Scope of Use

Information collected by or provided to rezora is maintained as long as is necessary to satisfy legal, accounting, reporting, and/or administrative requirements, and further to any other legitimate business interest.

You have the right to object to the storage and/or use of your personal information, or to ask us to delete, remove, or stop using it if there is no need for us to keep it. Please contact us at privacy@rezora.com in relation to any of the following:

  • Request access to your personal data in order to receive, usually within 30 days, a free copy of the personal data we hold about you and to confirm that we are lawfully processing it;
  • Request correction of the personal data that we hold about you in order to correct any incomplete or inaccurate data we hold about you;
  • Request deletion / erasure of your personal data where there is no longer a legitimate purpose to its continued processing (please note, while rezora will always endeavor to comply with individual requests of erasure, there may be circumstances that prevent us from doing so – in these cases, we will provide further information upon processing of the request);
  • Object to the continued processing of your personal data insofar as your fundamental rights and freedoms have been impacted;
  • Request restriction of processing of your personal data in order to

    suspend the processing of your personal data in the following scenarios: (i) if you want us to establish the data’s accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (iv) where you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it; and

  • Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format (please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you)

You may withdraw your consent at any time if we are relying on your consent to process your personal data (such as direct marketing and cookies). This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds. If you withdraw your consent, we may not be able to provide certain products or services to you.

 

Security Technology

rezora has made a substantial investment in server, database, backup and firewall technologies to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments are intended to better ensure that information about the identity and preferences of individual customers is never accessible to anyone outside rezora. We will maintain safeguards to protect the security of these servers and any personally identifiable information that we have collected.

The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our services or Website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

Transfer of Your Data and Information

If rezora or any of its assets are acquired by or merged with another entity, all information collected by us will be among the transferred assets.

European residents: The data that we collect from or about you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”) to third parties who help us carry out the purposes detailed above, or to otherwise comply with legal requirements. Whenever we transfer your personal data out of the EEA, we will make sure an adequate level of protection is afforded to it by using one of the following safeguards:

  • We may transfer your personal data to countries that have privacy laws which give the same level of protection for personal data as the EEA;
  • We may use contract clauses with recipients to require that they afford your data with the same level of protection as it has in the EEA;
  • We may transfer personal data to organizations that are part of the Privacy Shield framework, which requires that they afford your data with the same level of protection as it has in the EEA;
  • We may transfer personal data to organizations that are part of the Privacy Shield framework, which requires that they provide similar protection to personal data shared between European countries and the US.

 

Compliance with Laws

It is our policy to fully adhere to all federal, state and local laws (as well as applicable international regulations) regarding the privacy of the data we collect, including (i) the EU privacy law known as the General Data Protection Regulation and (ii) the 2003 CAN-SPAM Act regulating email delivery. We will maintain the confidentially and integrity of our data files as mandated by federal law and consistent with applicable international regulations. California residents may request a copy of our Direct Marketing Disclosure by contacting info@rezora.com.

European residents: You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with any concerns you may have before you approach the ICO, so please contact us in the first instance at privacy@rezora.com.

 

Children Under the Age of Thirteen

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@rezora.com.

 

Changes to this Privacy Policy

We may change this Privacy Policy from time to time by posting changes to this page, so be sure to check back periodically. Your continued use of this Website or our services will be deemed your acceptance to the new terms of this Privacy Policy.

 

Contacting Us About Changes to Your Information, Privacy Matters and rezora.com

If you have any questions about our Privacy Policy, the information we have collected from you or others online, emails you may have received via the rezora system, our privacy practices, or your dealings with this Website, please contact us at privacy@rezora.com.

Last Updated: May 24, 2018